{"xsrfToken":"3a5854dd561aef28060710e7a4a5db6db936325f_lout","branding":{"id":"16","key":"nas","name":"EU Corporate IT Support","portalBaseUrl":"/servicedesk/customer/portal/16"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the EU EML Service Desk Portal. Please select relevant option below.","sharedPortalName":"EML EU IT Support","userInitialAnnouncementHeader":"EML Payments EU System Status page","userInitialAnnouncementMessageWiki":"<p>Please visit here to see system health and information on Incidents and Maintenance.</p>\n<p><a href=\"https://uptime.com/s/eml-payments-eu-status\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://uptime.com/s/eml-payments-eu-status</a></p>","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the EU EML Service Desk Portal. Please select relevant option below.","sharedPortalName":"EML EU IT Support","announcementHeader":"EML Payments EU System Status page","announcementMessage":"Please visit here to see system health and information on Incidents and Maintenance.\n\nhttps://uptime.com/s/eml-payments-eu-status","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンター へようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#010b11","helpCenterTitleColor":"#141413","bannerMediaApiUrl":"https://api.media.atlassian.com/file/603636a9-b654-48df-a4ce-936e860b8879/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OGVmY2ZmNC0zMWVmLTRhZmYtOGUyMS1hOTMyN2Y0NDM5NjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYwMzYzNmE5LWI2NTQtNDhkZi1hNGNlLTkzNmU4NjBiODg3OSI6WyJyZWFkIl19LCJleHAiOjE3NDkwOTAxNzgsIm5iZiI6MTc0OTA4OTU3OH0.uJXbNXaczbSUhBLjjSzhqo7KIseDSV0wD_XxguKPO8I&client=88efcff4-31ef-4aff-8e21-a9327f443962&height=300&mode=fit","bannerMediaApiFileId":"603636a9-b654-48df-a4ce-936e860b8879","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"16","key":"nas","projectId":23468,"serviceDeskId":16,"name":"EU Corporate IT Support","description":"<p>Internal Only - For all Network Related Support - Hardware, VPN, New Starters, Office 365, Phone Set up, Computers/Laptops etc for all European based offices</p>","portalBaseUrl":"/servicedesk/customer/portal/16","reqTypes":[{"id":"156","name":"Access Requests VPN, Network etc","descriptionHtml":"","callToAction":"Access Requests VPN, Network etc","introHtml":"<p>Support for user access related requests</p>","icon":17038,"iconUrl":"https://emlsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17038","groups":[43],"key":""},{"id":"214","name":"Company Leavers ","descriptionHtml":"<p>Please enter managers name in the Raise this request on behalf of* field</p>","callToAction":"Company Leavers ","introHtml":"<p>Process for leavers to disable access and return of hardware (Internal only) To be completed by HR - Line managers must report all leavers to HR.Europe@emlpayments.com</p>","icon":17004,"iconUrl":"https://emlsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17004","groups":[43],"key":""},{"id":"157","name":"General IT Requests","descriptionHtml":"","callToAction":"General IT Requests","introHtml":"<p>Software Installation, Laptops, PC's, Screens, Headsets, Mouse, keyboard, Email, Office 365 etc</p>","icon":18559,"iconUrl":"https://emlsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/18559","groups":[43],"key":""},{"id":"450","name":"HR Movers","descriptionHtml":"","callToAction":"HR Movers","introHtml":"<p>Mover Requests for EU Offices (Internal Only)</p>","icon":17033,"iconUrl":"https://emlsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17033","groups":[43],"key":""},{"id":"155","name":"New Starters","descriptionHtml":"<p>Please enter managers name in the Raise this request on behalf of* field</p>","callToAction":"New Starters","introHtml":"<p>New Starter Requests for EU Offices (Internal Only)</p>","icon":18559,"iconUrl":"https://emlsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/18559","groups":[43],"key":""},{"id":"416","name":"Request access to blocked website","descriptionHtml":"<p>Please complete the form below so the EU InfoSec team can process your request. Please provide as much information as possible for your request. Include the full URL, the reason for the request and if this is a temporary or permanent access request.</p>","callToAction":"Request access to blocked website","introHtml":"<p>Form to request access to a blocked website</p>","icon":17021,"iconUrl":"https://emlsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17021","groups":[43],"key":""},{"id":"154","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":18536,"iconUrl":"https://emlsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/18536","groups":[],"key":""},{"id":"164","name":"EML Retail Set Up","descriptionHtml":"","callToAction":"EML Retail Set Up","introHtml":"<p>EML Retail Set up for onboarding and Flex Migrations</p>","icon":17003,"iconUrl":"https://emlsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17003","groups":[],"key":""}],"reqGroups":[{"id":43,"name":"General"}],"orderMapping":{"43":[450,157,156,155,214,416]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d0d45820-dc7a-3774-ab1e-1f0250a4104d","appLinkName":"System Confluence","appLinkUrl":"https://prepaidfinancialservices.atlassian.net/wiki","spaceKey":"NAS","spaceName":"Network Admin Support","spaceUrl":"https://prepaidfinancialservices.atlassian.net/wiki/spaces/NAS","isServer":false},"labels":[],"projectKey":"NAS","serviceDeskId":16,"kbLinkDomainURLs":["https://emlsupport.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NAS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OGVmY2ZmNC0zMWVmLTRhZmYtOGUyMS1hOTMyN2Y0NDM5NjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTIzNDY4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkwOTA3NzgsIm5iZiI6MTc0OTA4OTU3OH0.KlkwvEZW-l-3aJf6G6YIdHmZBoT9FUojF7Z3kx1fHG8","targetCollection":"upload-project-23468","endpointUrl":"https://api.media.atlassian.com","clientId":"88efcff4-31ef-4aff-8e21-a9327f443962","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":157,"projectId":23468,"form":{"name":"General IT Requests","descriptionHtml":"","callToAction":"General IT Requests","intro":"<p>Software Installation, Laptops, PC's, Screens, Headsets, Mouse, keyboard, Email, Office 365 etc</p>","instructions":"","icon":18559,"iconUrl":"https://emlsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/18559","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11800","fieldConfigId":"23301","label":"Urgency","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11100","label":"Critical","selected":false,"children":[]},{"value":"11101","label":"High","selected":false,"children":[]},{"value":"11102","label":"Medium","selected":false,"children":[]},{"value":"11103","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11500","fieldConfigId":"19400","label":"Impact","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"11001","label":"Significant / Large","selected":false,"children":[]},{"value":"11002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"11003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12423","fieldConfigId":"24384","label":"Affected hardware","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12436","fieldConfigId":"24402","label":"Department","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"13042","label":"CSR","selected":false,"children":[]},{"value":"13043","label":"IT Support","selected":false,"children":[]},{"value":"13044","label":"Dev","selected":false,"children":[]},{"value":"13045","label":"Finance","selected":false,"children":[]},{"value":"13046","label":"Compliance","selected":false,"children":[]},{"value":"13047","label":"Other","selected":false,"children":[]},{"value":"13048","label":"Sales","selected":false,"children":[]},{"value":"13049","label":"Projects","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12446","fieldConfigId":"24413","label":"Contact Number For call Back","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/16/create/157","requestValidateBaseUrl":"/servicedesk/customer/portal/16/validate/157","calendarParams":{"firstDay":0,"date":"2025-06-05T03:12:58+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OGVmY2ZmNC0zMWVmLTRhZmYtOGUyMS1hOTMyN2Y0NDM5NjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTIzNDY4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkwOTA3NzgsIm5iZiI6MTc0OTA4OTU3OH0.KlkwvEZW-l-3aJf6G6YIdHmZBoT9FUojF7Z3kx1fHG8","targetCollection":"upload-project-23468","endpointUrl":"https://api.media.atlassian.com","clientId":"88efcff4-31ef-4aff-8e21-a9327f443962","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}